Refund Policy

Refund & Cancellation Policy

At Royally Expressed LLC, all orders are custom-made and personalized. Because materials are ordered once an order is placed, cancellations and refunds are limited.

Orders may be canceled within 24 hours of purchase for a full refund. Cancellations requested after the 24-hour window will be subject to a 25% cancellation fee.

Once design work has begun, the design mock-up has been approved, or production has started, the order is nonrefundable and cannot be canceled.

Customers are responsible for carefully reviewing all design mock-ups before approval. Please check spelling, names, dates, colors, sizes, and all other personalized details. Royally Expressed LLC is not responsible for errors that were visible in a mock-up and approved by the customer.

Production turnaround time begins after the final design mock-up has been approved. Please refer to the Frequently Asked Questions section for complete turnaround-time details.

Rush fees are nonrefundable once rush processing or design work has begun.

Please inspect your order once received. If an item is incorrect, damaged, or defective due to an error made by Royally Expressed LLC, please contact us so the issue can be reviewed and corrected.

Refunds or replacements will not be provided for customer-approved design errors, incorrect sizes selected by the customer, or changes of mind after production has begun.

 

Damages

We kindly ask that you inspect your order upon receipt. If you discover any defects, damages, or receive an incorrect item, please contact us immediately. This allows us to promptly evaluate the issue and take the necessary steps to resolve it.

We appreciate your understanding and cooperation.

 

For any questions, please contact us at:

Royallyexpressed@outlook.com