FAQ
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Below, you’ll find answers to some of the most common questions about our services and products at Royally Expressed LLC. If you have additional questions or need further assistance, please don’t hesitate to contact us.
Q: Do you offer in-store shopping?
A: No, we do not have a physical store. All purchases are made online through our website.
Q: Can I get a discount for bundle shirts?
A: Yes! Bundle discounts are available for 2D shirts and single-sided 3D short sleeve shirts. The discount is automatically applied at checkout when you purchase a minimum of 20 shirts. A 10-day advance notice is required to receive the bundle discount. To qualify, all shirts in the bundle must be the same design.
Q: How should I care for your sublimated products?
A: To maintain the quality of our products, wash them in cold water on a gentle cycle and hang them to dry. Avoid bleach and fabric softeners, as they can damage the design.
Q: How does rush/priority processing work?
A: If rush/priority processing is purchased, your order will be designed, approved, produced, and completed within 1–5 business days, guaranteed on for the date provided.
Customers must respond promptly to design mock-ups and approval requests. Delayed responses may affect the guaranteed completion time.
Rush/priority processing fees are nonrefundable!
Q: What is your turnaround time?
A: Our standard turnaround time is 7–10 business days after the final design mock-up has been approved.
Design time is separate from production time. Orders are designed and processed in the order they are received unless rush service is purchased.
Please note that Shopify may automatically display an estimated pickup or delivery date. This date is generated by Shopify and does not override Royally Expressed LLC’s stated turnaround time.
Business days do not include weekends or holidays.
When will I receive my design mock-up?
Design mock-ups are completed in the order orders are received. Once your mock-up is ready, it will be sent to you for approval. Your 7–10 business day production turnaround does not begin until the final mock-up is approved.
Q: Do you offer shipping?
A: YES!!
Q: Can I bring my own products to be sublimated?
A: Unfortunately, no. We only print on materials provided by us to ensure quality and avoid any potential liability issues.
Q: Can I return or exchange an item?
A: Please review our Refund Policy for details. While we do not offer refunds, or exchanges. We kindly ask that all customers inspect their purchases within 24 hours of delivery. If you notice any issues with your order—such as defects, damage, or incorrect items—please contact us immediately with clear photos and a description of the problem. We are committed to your satisfaction and will provide an appropriate resolution, which may include a refund, remake, or store credit, depending on the situation.
Please note: After the 24-hour window, we are unable to offer refunds, remakes, or other compensation. This policy helps ensure timely resolution and fairness for all parties.
Q: What materials are used for your products?
A: All our sublimated items are made with high-quality 100% polyester or polyester blends, ensuring durability and vibrant prints.
Q: Do you create custom designs?
A: Yes, we specialize in custom sublimation designs! Once the design is sent for approval, it’s your responsibility to confirm the details before production begins.
Q: What products do you offer?
A: We offer a wide range of sublimated products, including:
• Crew neck sweaters
• Half-print shirts
• Onesies
• Tumblers
• Pillowcases
• Blankets
• Tote bags
• Pouches
• Puzzles
Q: What is sublimation printing?
A: Sublimation printing is a process that uses heat to transfer dye directly into the fabric or material, resulting in vibrant, durable, and long-lasting designs.
If you need more information, please contact us at RoyallyExpressed@outlook.com. We’re here to help!